In early 2011, we took to the road (literally, driving cross-country) to learn about the Emergency Medical Services market -- i.e., ambulance services, paratransit, fire, and the emerging discipline called Community Paramedicine (or Mobile Integrated Health) -- and began by assuming we knew nothing. As technologists, we wanted to learn about needs that weren't already being met. What features and functions would make users' lives easier, their jobs safer and measurably more productive? MEDIVIEW™ is the sum of our findings, and as the industry continues to evolve, so does our software
BLT's success will always be dedicated to William Paxton Witt III and Sarah Elizabeth Witt. They might still be alive if, after their tragic car wreck, 300 miles outside Albuquerque – where the distance between care facilities is extensive – the EMS team could notify the receiving hospital about their transport, activate the necessary triage teams, start treatment in the field under the guidance of medical directors, and basically jump-start the sacred business of saving lives. Rural medicine will therefore always be a critical focus for us.
By contrast, Jonathon joined the U.S. Army Reserve on 9-11-2011. He was training to become a Combat Medic (91W), but because he has Tourette's Syndrome, he was discharged early. The plight and heroism of the soldiers, sailors, airmen, and guardsmen who volunteer to defend the rest of us left a special scar: when he met Chris, Jonathon was developing a rapid diagnostic and treatment technology for PTSD and Traumatic Brain Injury. A conversation with the Department of Defense's U.S. Army Research Institute of Environmental Medicine proved critical. The program manager, "We like the idea, but don't know enough about our patients to do therapeutics. Can you focus on diagnostics?"
So BLT pivoted in our earliest days, and looked toward the emergency services process – what we found was an operational hornet's nest: just as the American medical establishment is fractured into hospitals, clinics, doctors' offices, and other treatment facilities tend not to communicate with one another, so too the EMS ecosystem become fractured, with incompatible software often built in-house to solve local problems without a broader view, and incumbents that had grown so large by acquisition that they no longer provided meaningful client service.
Across the U.S., we’ve met with users and buyers of EMS-facing technologies, including disaster experts, EMS chiefs and fire captains, nurses and site safety managers. Some First Responders on the frontlines of human lifesaving were unaware that the state of technology today means better is possible than their 20+ year-old software "solutions." Others knew more efficient systems were available but thought they would be cost-prohibitive, proprietary, and non-interoperable. The more that EMS and Fire departments seek to take their rightful place at the healthcare table, the more valuable BLT's technologies become.
BEYOND LUCID TECHNOLOGIES IS ABOUT TO IMPROVING PROCESSES, CUTTING COSTS, AND SAVING LIVES. EMPOWERING CLINICAL, OPERATIONAL, and FINANCIAL EFFICIENCIES.